LOOK services as Owner’s Consultant:
LOOK will provide the owner of the property during the construction and pre-opening period with the following technical assistance:
- Owning company requirements till the opening date.
- Pre-opening budget with revisions as needed.
- Review of the plans & lists of required kitchen, satellite kitchen(s) and laundry equipment with the suppliers.
- Manpower guide and pre-opening recruitment plan.
- Study of all project plans, with experienced input on:
- Guest rooms: configurations, furniture, electricity, amenities, bathroom facility and fixtures.
- Main building: space allocation for offices, stores, kitchen(s), outlets, laundry and other services.
- Complete review of project facilities.
- Lists of FF&E for the entire project.
- Lists of all minor operating equipment and utensils.
- PMS system requirements by reviewing all specs of the electro-mechanical equipment with the consultants to ensure adequacy.
- Pre-opening plan with target dates based on the construction plan.
- Hotel marketing plan.
- Pre-opening marketing material e.g. brochure, flyer and website
- Soft opening to grand opening plan.
- A one-year operating budget forecast.
- Vendor recommendations and to review their offers during the construction and pre-opening period to insure highest quality & best prices for all & FF&E.
- To coordinate with all project consultants concerning the specs of all aspects of the project till the handover to operations through regular meetings and follow up.
- Handover and receipt of the entire property components from construction engineers and vendors to the owner & Management
Company with proper reports and remarks to ensure a high level of execution
and to prepare the opening assets inventory adequately.
Consulting and oversight service
Our team of business development and consulting experts specializes in:
- Hotel Pre-Opening Planning
- Hotel Management Supervision & Coaching
- Operations & Quality Control
- Cost Control
- Financial Management
- Revenue Management
- Sales Representation
- Hotel Distribution
- Hotel Internet Marketing
With our proven techniques, we turn independent hotels into true revenue and profit generators. We make sure your hospitality investment delivers a healthy return. LOOK HOTELS will advise you on the market, the operations and the financial management of the hotel to improve both cash flow and value and achieve your goals.
How we operate and manage?
With LOOK Hotels you benefit from a full-service management contract that keeps your interests at heart and covers every aspect of hotel operations.
Not only will you have peace of mind in the knowledge that your property is being managed optimally towards increased profitability, but you will also be relieved of the responsibility for having to carry out the often-difficult tasks of:
- Recruiting the hotel manager and other key staff.
- Financial management, legal matters and accounting.
- Managing human resources.
- Providing technical support.
Our management team has extensive experience in managing hotels at the highest level. Our contract is built on the principles of dedicated service and commitment and is a solid way of optimizing your investment return and capital growth.
A viable business plan to help your business thrive You will receive a comprehensive and highly effective business plan, based on our wealth of experience. We prepare such a plan for each hotel we manage, and it incorporates details such as the hotel’s market environment, capital improvement needs and operating history. You will also receive activity calendars for planning and future monitoring. These support the marketing plan and help ensure the budget targets are met.
We differentiate 2 phases within Hotel Asset Management:
- Pre-Opening
- Post-Opening
Pre-Opening Phase:
Recruitment and qualification of hotel manager.
- Vendor selection and negotiation.
- Development of SOPs (standard operating procedures).
- Recruitment and Training of the hotel staff.
- Development of Financial reporting structure.
Post-Opening Phase:
- Coaching and steering of hotel manager in operations.
- Monitoring of on-site team performance and service quality
- Identifying opportunities to maximize cash flow while maintaining or improving the market position.
- Seek to improve the physical attributes of the hotel.
- Monitor maintenance of the asset to ensure it remains in excellent condition.
The following elements are part of our Hotel Asset Management Services:
- Concise reporting
- Benchmarking and best practices
- Operational performance reviews
- Review of staff capability, qualifications, and performance
- Quality property inspections
- Training planning
- Strategic planning
- Sales & Marketing Plan monitoring and advisory
- Expense control monitoring
- Facilities recommendations
- Capital Expenditure planning and monitoring
- Operations budgeting
We will integrate your team with ours and ensure they exceed expectations
You need have no concerns about integration as we have a proven track record of successfully blending together hotel teams and increasing profitability. We will work with your current team to ensure that service delivery at your hotel will exceed guest expectations. We know that this leads to profitable referrals and repeat business.
Your staff will also benefit significantly from our Customer Service Improvement Program, which ensures that every team member grasps fundamental service standards that will lead to the delivery of exceptional hospitality. Experience has shown that such an attitude leads to a boost in your bottom line.
Property visits to ensure on-going excellence
As part of our service, your property will benefit from regular visits from our team – both scheduled and unscheduled – for inspections, consultations, management, marketing and the like. We also deploy ‘mystery guests’ who visit and stay in hotels anonymously to report on service and ensure quality standards are met.
Management Contracts
Our fees are linked to your hotel’s performance, so we succeed only when you do. Full terms are set out in a tailored proposal once we understand your hotel and your goals. Request a proposal.
Look hotels best practices can be applied in any kind of hotel;
City Hotels
Boutique Hotels
Design Hotels
Luxury Hotels
Resorts
Budget Hotels
Youth Hostels
